-Commerce, The Next Generation!
                                 

Successful transition to the digital economy requires systems that can address new challenges. These systems must meet the needs of eCustomers, eSuppliers, ePartners and eEmployees. These systems must enable the company to exploit these relationships most effectively through supply chain integration and business intelligence analysis.

Adcuent delivers services on a comprehensive line-up of proven solutions tailored to the needs of organizations seeking to take advantage of the Internet. These proven solutions include the products from Microsoft, Epicor, Citrix and Cisco among others. These solutions are Web-enabled and can run over the Internet in addition to LAN and WAN environments.

Based on the emerging rules of the digital economy, Adcuent provides a flexible solution that can evolve along with an enterprise to address new and non-traditional challenges.

Adcuent believes that an effective eBusiness strategy allows appropriate parties to access information and engage in transactions through a single, easy-to-use Web portal and consistent user interface. That is why, in addition to more traditional business interactions, these solutions enable eCustomers, eSuppliers, ePartners and eEmployees to independently carry out the following activities:

• Find answers, anytime from anywhere. eCustomers can help themselves to support answers via the Web. And if they can’t find the appropriate answer, they can automatically create and send a support call at the same time. Or, they can request – and get – immediate assistance through a collaborative Web session. eEmployees and ePartners, especially from the field, can retrieve answers to help resolve customer issues more quickly. 
• Place and status orders. Consumers can place their own sales orders through an electronic storefront, following a standard shopping cart and product catalog experience that includes access to pricing information and promotions. Businesses can place sales orders through an automated procurement process that follows standard RFQ, quote, approval and invoicing procedures. purchasing agents and employees can submit their requisitions online for faster, more efficient procurement.
• Assess relationship status. eCustomers can view all information pertinent to the relationship with the company, including invoices, payments, balance, products purchased, status of support calls and contact information. eSuppliers can keep up-to-date on how they are meeting the company’s needs and identify supply issues before they are escalated.
• Stay on top of orders. eCustomers get current information on the products they have ordered. FedEx tracking numbers, for example, can be accessed to see the delivery status of an ordered product.
• Stay on top of opportunities. eEmployees and ePartners can check their sales pipeline and update opportunities as needed, any time of day or night.
• Stay on top of field service engagements. Remote service representatives can access and update service information from the Web.
• Immediately access support. With a click of a button, eCustomers access support personnel to resolve any questions. Support personnel have access to all up-to-date key information regarding the customer. Customers are left alone or assisted as needed. 
• Participate in collaborative sessions. eCustomers and eEmployees can engage in real-time, collaborative Web sessions. Such bilateral discussion fosters clear communication and helps promote a customer-friendly attitude, resulting in more long-term, profitable customer relationships.
• Participate in online marketplaces. Epicor’s solutions will enable companies to link to online marketplaces, such as Ariba or Commerce One, ensuring that customers receive the best prices and quickest deliveries.
• Adjust to supply changes. eCustomers and eSuppliers can be automatically and immediately notified whenever a change in the supply chain occurs. Advanced planning and scheduling ensures that any unplanned schedule slip, such as an engineering change order or a weather-related disruption, adjusts the supply chain dependencies. The company, its customers and suppliers can respond to schedule changes and re-prioritize or re-plan accordingly.
• Adjust to demand changes. When customers change their mind, or whenever demand for a product changes unexpectedly, the company and its eSuppliers can immediately adjust their demand plans and manufacturing schedules to ensure they have just what they need, when they need it.
• Analyze business activity. eEmployees, eCustomers, eSuppliers and ePartners can utilize the analytical tools of eIntelligence to better understand their own buying or selling habits, as well as business trends. 
• Personalize the portal. All eUsers will be able to create and use a personalized page that includes only the information they require. Portals will have easy-to-use, intuitive interfaces designed to meet the needs of the occasional user.